Transforming IT Infrastructure & Operations for Signature Concepts

The Challenge

Signature Concepts, a rapidly growing corporate branding and merchandising company, faced multiple technology challenges:

  • An aging legacy tech stack that was limiting growth and risking customer experience
  • Lack of in-house IT expertise to manage complex systems and transitions
  • Multiple logins for staff across various client portals, creating security and efficiency issues
  • No 24/7 IT support to manage their expanding e-commerce presence
A person works on a laptop with code displayed on the screen, while a large monitor showcases detailed lines of code. The workspace is tech-oriented and focused, seamlessly integrating into the broader IT infrastructure.-ux-design-studio-VzJjPuk53sk-unsplash-scaled-p-1080-1
Promotional image for Circle K's SSO experience highlights seamless IT infrastructure integration with Okta and DecoNetwork. Displays a login screen featuring the Circle K logo and contact details for login assistance, set against an orange and yellow gradient background design.

Our Solution

Compoze Labs implemented a comprehensive IT transformation strategy:

  1. Quickly transitioned from struggling on-premises infrastructure to a robust cloud environment, resolving capacity issues.
  2. Acted as Signature Concepts' end-to-end IT department, providing guidance on best practices and technology investments.
  3. Developed an SSO Bridge to integrate DecoNetwork with Okta Authenticator, creating a seamless login experience for staff across multiple client portals.
  4. Collaborated with Impact Group to streamline IT processes, implementing a unified ticketing system for all IT needs.

The Outcome
Scalable Infrastructure

Cloud migration provided the necessary CPU and RAM to support business growth.

Enhanced Security

Single sign-on solution improved access management and security across client portals.

Streamlined Operations

Unified ticketing system eliminated the need for juggling multiple IT services.

Cost Efficiency

Outsourcing to Compoze Labs proved more cost-effective than hiring full-time, in-house IT staff.

Seamless Integration

Successfully integrated complex systems like Okta SSO with DecoNetwork, enhancing staff productivity.

I chose Compoze Labs based on the good balance between service level and cost. Compoze Labs had a broad range of skill sets that met our needs in supporting our existing legacy systems and in moving towards new technology in the process.
Roger Oettinger
CFO
A laptop screen displays a web page for signing into Circle K’s portal, highlighting its robust IT infrastructure with secure username and password fields. In the background, a Circle K gas station is visible, featuring fuel pumps and a car wash area under a red and white canopy.

The Impact

Signature Concepts experienced a dramatic improvement in their IT capabilities, operational efficiency, and scalability. The cloud migration and SSO integration set the stage for future growth, while the comprehensive IT support from Compoze Labs allowed the company to focus on its core business. The partnership not only resolved immediate technical challenges but also positioned Signature Concepts for long-term success in an increasingly digital marketplace.

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